Manager Business Process Supply Chain Omnichannel Operations - eCommerce


The purpose of this role is to contribute to harmonized eCommerce SCM processes to ensure best-in-class delivery service to the online consumer to support the North America (NAM) growth plan.


eCommerce is the single most important store to support the strategic growth plans of adidas. Supply Chain Management in North America Omni Channel Operations is committed to support and deliver against the defined road map in line with overall SCM WE and Direct-to-Consumer NAM business goals.


Key Responsibilities

  • Full understanding of specific eCommerce processes. Contribute during the design or change of certain eCommerce processes to enable SCM to deliver required Service Level Agreement (SLA)
  • Evaluate and validate business requirements, develop solutions and ensure compliance across different functions in the organization.
  • Manage assigned projects securing progress and benefits to the adidas-Group and eCommerce business, on time and in budget. Apply structured project management approach.
  • Support the development, planning and execution of the SCM eCommerce project portfolio.
  • Request and lead multi-functional project team resources, effectively coordinating people and resources.
  • Work closely with Direct to Consumer, mainly eCommerce, IT teams, SCM Transportation and SCM operations to secure a consistent and effective execution approach.
  • Be involved in the roll out of eCommerce NAM robust and effective supply chain capabilities.
  • Connect with eCom planning for regular forecast updates. Identify process improvement to increase forecast accuracy. Work with Distribution Center (DC) planning on capacity plan to fulfil eCom forecast.
  • Review eCommerce processes with interface to SCM, map as-is process and identify and implement process improvements.
  • Develop and utilize process understanding and system knowledge to recognize interdependencies of the end to end E2E business processes and the potential challenges.
  • Provide input to decision making process to maximize sales of eCommerce while having in mind the overall cost for the Supply Chain and eCommerce Operations.
  • Contribute to the defined and future strategy of Supply Chain Omni Channel Operations focusing on consistency of process changes.


Key Relationships

  • eCommerce/Omni Channel Operations NAM
  • Global eCommerce
  • NAM DCs
  • Global SCM and IT  
  • Supply Chain Processes under Corporate Solutions
  • Performance Management


Knowledge Skills and Abilities

  • Good developed planning and organizational skills to accomplish defined targets
  • Result orientated and pro-active, good decision and problem solving skills
  • Very good interpersonal and communication skills, to interact effectively and efficiently on different layers of the organization
  • Strong analytical skills
  • High degree of customer orientation
  • Ability to think end-to-end and operate cross-functional and good understanding of external business drivers
  • Proven track record in project and change management
  • Team player and role-model for collaboration
  • High level of system knowledge (SAP and MS Office suite)
  • Fluent in English both verbal and written



  1. 5 years working experience in supply chain management and/or Retail/eCommerce functions
  2. 3 years experience managing SCM processes

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

Job Title:  Manager Business Process Supply Chain Omnichannel Operations - eCommerce

Brand:  adidas
Location:  Portland
TEAM:  Supply Chain Management
Country/Region:  US
Grade:  28623
Number:  188455